Shipping Policy

At Grow Essentials Sales, we’re committed to helping your garden thrive with our premium gardening supplies. We want every purchase to meet your expectations, which is why we’ve created this transparent policy covering shipping and returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global gardening community (excluding some Asian and remote regions):

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
• Free Shipping (for orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Returns & Exchanges

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Flower Seeds
• Fruit Seeds
• Herb Seeds
• Fertilizers
• Insect Controls
• Pest & Disease Controls
• Plant Disease Controls

Return Eligibility

To qualify for a return or exchange:

• Item must be unused and in original packaging
• Request must be made within 15 days of delivery
• You must provide proof of purchase (order number or receipt)

Return Process

Step 1: Contact Us

Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Your order number and receipt date
• Product name and quantity
• Reason for return/exchange

Step 2: Wait for Approval

Our team will review your request within 2 business days and email you with:

• Return approval status
• Return shipping instructions (if applicable)
• Exchange options (if requested)

Step 3: Ship Your Return

For approved returns:

• Pack item securely in original packaging
• Include your order number on the package
• Ship to:
  Grow Essentials Sales
  Returns Department
  519 Elk Rd
  Little Tucson, US 85714

Refund Process

After we receive and inspect your return:

• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after return receipt
• Shipping Costs: Original shipping fees are non-refundable

Exchange Process

• We’ll ship your replacement after receiving your return
• Price differences will be adjusted (you’ll pay more or receive a refund for less)

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 7 days of delivery
• Include photos of the item and packaging
• We’ll arrange a replacement at no additional cost

International Returns

For customers outside the United States:

• You’re responsible for return shipping costs
• We recommend using trackable shipping
• Customs fees and import duties are non-refundable

Happy gardening from all of us at Grow Essentials Sales!