At Grow Essentials Sales, we take pride in providing quality gardening products to our global community of garden enthusiasts. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Important Note: Due to hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

  • Flower Seeds
  • Fruit Seeds
  • Herb Seeds
  • Fertilizers
  • Insect Controls
  • Pest & Disease Controls
  • Plant Disease Controls

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Item must be unused and in its original packaging
  • Return request must be made within 15 days of receiving your order
  • You must have proof of purchase (order number or receipt)

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Grow Essentials Sales Team, I would like to request a [return/exchange] for my order #[Your Order Number] received on [Date Received]. Product Name: [Product Name] Quantity: [Quantity] Reason for Return/Exchange: [Please specify] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 2 business days and email you with:

  • Return approval status
  • Return shipping instructions (if applicable)
  • Exchange options (if requested)

Step 3: Ship Your Return

For approved returns:

  • Pack the item securely in its original packaging
  • Include your order number on the package
  • Ship to our return address:
Grow Essentials Sales
Returns Department
519 Elk Rd Little
Tucson, US 85714

Refund Process

Once we receive and inspect your return:

  • Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the new item costs more, you’ll need to pay the difference
  • If the new item costs less, we’ll refund the difference

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us within 7 days of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected].

Happy gardening from all of us at Grow Essentials Sales!