Welcome to the Grow Essentials Sales FAQ page! We’ve compiled answers to the most common questions about our gardening products and services. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of gardening products do you offer?
We specialize in a wide range of gardening essentials including:
- Seeds (flower, fruit, and herb varieties)
- Garden tools and equipment
- Greenhouse kits and accessories
- Plant protection products (fences, covers, pest controls)
- Irrigation systems and watering solutions
- Soil amendments and fertilizers
Are your seeds organic and non-GMO?
Yes! We take pride in offering premium quality seeds that are non-GMO. Many of our seed varieties are also organic certified – look for the organic designation in product descriptions.
How should I store seeds I’m not planting immediately?
For best results, store unopened seed packets in a cool, dry place away from direct sunlight. Once opened, we recommend using airtight containers in a refrigerator for long-term storage. Most seeds remain viable for 1-3 years when stored properly.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so changes must be requested within 1 hour of placing your order. Please email [email protected] immediately with your order number and requested changes. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx with tracking
- Free Shipping (orders over $50): 15-25 business days via EMS with tracking
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. International customers should be aware that:
- Customs duties or import taxes may apply depending on your country’s regulations
- Delivery times may vary slightly due to local customs processing
- All packages include necessary documentation for smooth clearance
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our facility. Click the tracking link in your email or visit the carrier’s website (DHL, FedEx, or EMS) and enter your tracking number for real-time updates.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of receipt if you’re not completely satisfied. Please:
- Contact us at [email protected] to initiate your return
- Include your order number and reason for return
- We’ll provide return instructions and a return authorization number
What if my order arrives damaged?
We take great care in packaging your gardening essentials, but if damage occurs during transit:
- Keep all original packaging and take photos of the damage
- Contact us within 3 days of delivery at [email protected]
- We’ll arrange for replacement items to be sent at no additional cost
Can I exchange an item for a different product?
We don’t offer direct exchanges, but you can return the unwanted item (following our return policy) and place a new order for the item you prefer. To minimize shipping time, we recommend placing your new order while processing your return.
Still Have Questions?
Our gardening-savvy customer service team is happy to help!
Email: [email protected]
Business Address: 519 Elk Rd Little, Tucson, US 85714
We typically respond within 24 hours during business days (Monday-Friday).
Happy gardening from the Grow Essentials Sales team!